By clicking on the “NEXT” button on Healthcare Pakistan you agree to these terms which will bind you.
YOU MUST BE 18 OR OVER TO ACCEPT THESE TERMS AND USE THE APP.
Our services should not be used for emergency or life-threatening medical situations. If you require emergency treatment you should contact the emergency services by calling 1122.
Who We Are?
The Provider of the service is Softech Systems (Pvt)Ltd, trading as Healthcare Pakistan as a virtual service, 955-L, Johar Town, Phase 2, Lahore, Post code 54770, Punjab, Pakistan. We are a company registered in Pakistan with company number 0038690.
You can contact us by using the contact us form on our website or by telephoning us at +92 42 35290569 or by writing to us at firstname.lastname@example.org AND 955-L, Johar Town, Phase 2, Lahore, Post code 54770, Punjab, Pakistan.
time of day is a reference to Pakistan time;
a working day is any day which is not a Saturday, a Sunday, a bank holiday or a public holiday in Pakistan.
Section 1: Your Account
You will use the software to create an account in order to receive services and to book consultations. You are responsible for keeping your account information secure and you must not share your authentication credentials with anyone else. You are responsible for how your account is used and must promptly inform us if you think your account may have been compromised.
The Company will endeavour to make the Service available 8 am – 8 pm, seven days a week. However, the Client acknowledges and agrees that the Service may occasionally be unavailable during periods of planned or unscheduled maintenance or in order to put in place any changes, modifications, or upgrades to the Service outside of normal business hours, in each case where possible.
The Client further agrees that to the extent that access to the Service will not be affected or restricted, the Company may at any time perform such maintenance or put in place any changes, modifications, or upgrades to the Service.
Section 2: Services
You may request a consultation appointment using the software and our acceptance of your order will take place when we send a message with the appointment time, at which point a contract will come into existence between you and us for the provision of the consultation and associated services. When you request an appointment, you may specify a preference for a male or female doctor. We will do our best to meet your preference, but if we are not able to do so we will contact you at the time of accepting your order to confirm if you wish to proceed.
do not recommend or validate the use of any drug or a particular clinical diagnosis
do not recommend any therapy
are solely and exclusively a source of information for the User
are not capable of providing competent clinical judgement
Under no circumstances be utilised by Users to self-medicate without having previously consulted a medical professional.
Section 3: Telephone & Video conferencing
The Service is for users in Pakistan only. This service is suitable for those aged 18 or over. Video consultations are only suitable for those who have an account and access to a webcam or mobile device with a camera.
Healthcare Pakistan does not guarantee that a telephone or video consultation is the best course of accessing advice or indeed the appropriate course of treatment for your healthcare concern or medical issue.
Prescriptions, sick notes, and other certificates may only be available during office hours and are issued at our doctor’s discretion.
If you have a medical emergency you should not use this service and instead, you should call 1122 or visit your local Accident and Emergency Department.
If you feel suicidal, you should not use this service but should contact your GP. You can also telephone the paramedics at 1122.
It is your responsibility to ensure this information is correct and complete and you accept that failure to do so (whether intentionally or not) will affect the information and advice we give to you and the medicines we may supply to you and, as such, may have consequences for which we are not responsible.
Our doctors may need to ask sensitive medical questions as part of your telephone or video consultation. Please ensure you are in a quiet, confidential place at your chosen time, free from interruptions.
Section 4: Charges and payment
The charges for the Appointment are as specified on the software at the time the User books an Appointment. We use our best efforts to ensure that the charges are correct at the time when the relevant information was entered onto the system. None of the patients’ payment details is stored with Healthcare Pakistan, they are only handled by our payment provider.
In the event that a Client fails to pay any Fees due, the Company shall be entitled to suspend the Client’s account for a maximum period of 30 days before the account may be terminated by the Company. The Company is not responsible for any loss the Client may suffer as a result of such suspension or termination. If the Client has any questions about charges made to its account, the Client should contact the Company by email immediately. If there are changes made in error, the Company will credit the Client’s account or credit card account for the appropriate amount.
Section 5: Cancellations, Late arrival, and Missed appointment
Our goal is to provide quality health care to all our patients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers but our other patients as well. Please be aware of our policy regarding missed appointments.
When you book your appointment, you are holding space on our calendar that is no longer available to our other patients. In order to be respectful of your fellow patients, please call the clinic where you booked your appointment as soon as you know you will not be able to make your appointment.
If cancellation is necessary, we require that you call at least 24 hours in advance. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time.
How to Cancel Your Appointment
The User is aware and accepts that they can cancel their appointment online once booked but if their cancellation is less than 24 hours before their booked appointment, the User understands that they forfeit the cost of the initial consultation.
If you are not able to cancel your appointment online, please call us at +92 42 35290569 between the hours of 9 am to 6 pm. If necessary, you may leave a detailed email at email@example.com. We will return your call or reply by email as soon as possible.
A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time. A no-show is when a patient misses an appointment without cancelling.
The User understands that if they miss their appointment, the User forfeits the full cost of the Appointment without any possibility of a refund.
The User understands and accepts that if they are more than 10 minutes late to an appointment, they will lose their appointment time and forfeit the cost of the consultation. Furthermore, the User understands and accepts that if they are late for an appointment by a period of fewer than 10 minutes, the Doctor is not obliged to see them, and they may still lose their consultation fee. If the Doctor can still accommodate the User’s appointment, it will be at a time determined by the Doctor at his discretion, and should this not be acceptable, the User will lose the consultation fee.
Cancellation by “Doctor”: Occasionally, OPDs or appointments are cancelled or postponed by the Doctor / Clinic. Should this occur, we will attempt to contact you and refund the amount as per the policy of the Healthcare Pakistan. You may book a new appointment as per your convenience. Doctor/Clinic has a right to cancel any booking due to some emergency.
Reschedule: If the call centre is contacted in case of rescheduling, the existing appointment will be cancelled, and refund will be processed within 5 working days and be made to the Payer as per the policy of Healthcare Pakistan. New date for an appointment will be given which will be paid at the counter. Or visit healthcarepakistan.pk to book and pay online for another appointment.
Section 6: Refund
You have the right to change your mind and cancel a consultation, but you need to give us at least 24 hours’ notice before your scheduled appointment. You will receive a full refund. If you try to cancel your appointment less than 24 hours before your appointment you will not be eligible for a refund.
If you decide to cancel the consultation after speaking with the doctor during the call and the doctor has confirmed they are able to carry out the service, you will not be eligible for a refund and the doctor will carry out the call.
A refund request must be made in writing via email to firstname.lastname@example.org and are at the discretion of the provider. Verbal communication will not be taken into consideration.
We will refund the money the way the payment was made. If the payment was by Credit Card or Net Banking, we will refund through the Credit Card or Net-Banking account. Typically, refunds are processed in 5 working days. Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account as that is managed by the Cardholder’s issuing bank. You will be provided with a refund reference number for further communication. Refunds will be processed only for advance booking and before the start of the service. No refunds/cancellation requests shall be entertained in case of payment against bills. Cancellations: Cancellation by the Customer – Cancellation is permitted only for payment for appointments and Preventive Health Checks where the service is not rendered on the date of appointment and refund in such case will be processed within 5 working days and be made to the Payer. We will not be able to cancel bookings that have already been availed by the patient.
Section 7: Privacy and Data Protection
The Parties will comply with all applicable requirements of the Data Protection Legislation and General Data Protection Regulations. This paragraph is in addition to and does not relieve, remove or replace, a party's obligations under the Data Protection Legislation.
The Client will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the Personal Data to the Company for the duration and purposes of these Terms of Service and the provision of the Service by the Company. Further, the Company shall, in relation to any Personal Data processed in connection with the performance by the Company of the Service: The Relationships
Section 8: The Relationships
If the user wishes to contact or engage with a Doctor, Healthcare Pakistan maintains an online platform enabling the following activities:
the User to electronically make an initial and further appointment with the Doctor
the Doctor and the User to communicate with each other through a messaging system
the Doctor and the User to communicate with each other through a voice and video conferencing system
the rendering of invoices by the Doctor to the User
payment of invoices by the User to the Doctor
Healthcare Pakistan is not a provider of medical or diagnostic services. Other than maintaining the platform, Healthcare Pakistan has no input, involvement, or influence on the interaction between the User and the Doctor.
Section 9: Communications
The Client acknowledges and agrees that the Company may at times send communications regarding its account or the Service via email at email@example.com. The Client can contact the Company at any time to opt-out of such emails.
Section 10: Technical Support
In the event of any technical problems with the Service and/or Website, the Client shall use all reasonable endeavours to investigate and diagnose the issue before contacting the Company. After making such investigations, to the extent that the Client still requires technical assistance, the Client shall email the Company’s customer support team at firstname.lastname@example.org. The Company shall provide such customer support during normal business hours on working days. For issues reported outside of normal business hours on working days, the Company shall respond to the Client within a reasonable amount of time.
Section 11: Circumstances beyond our control
We will not be liable to you for any breach of or delay in the performance of our obligations under these Terms to the extent that the breach is directly or indirectly due to circumstances beyond our reasonable control. This shall include fire, flood, storm, other natural events, an act of God, explosion, lock-out, strikes, civil disturbance, or war.
Section 12: We may end your rights to use the software and the services if you break these terms.
We may end your rights to use the App and services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so. If we end your rights to use the App and Services:
You must stop all activities authorised by these terms, including your use of the App and any services.
ensure that it has in place appropriate technical and organisational measures to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate and encrypting Personal Data, ensuring confidentiality, integrity, availability, and resilience of its systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it);
ensure that all personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential;
assist the Client, at the Client’s cost, in responding to any request from a Data Subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
notify the Client without undue delay on becoming aware of a Personal Data breach;
at the written direction of the Client, delete or return Personal Data and copies thereof to the Client on termination of the Service unless required by Applicable Laws to store the Personal Data; and
Maintain complete and accurate records and information to demonstrate its compliance and allow for audits by the Client or the Client’s designated auditor. In carrying out an audit in accordance the Client shall use reasonable endeavours to avoid (and to ensure that any designated audit of the Client shall avoid) causing any damage or disruption to the Company during the audit.
Section 13: Questions
If you have any questions about these Terms of Service, please contact the Company at email@example.com.